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Customer Service

Center Manager

Manila

Title: Center Manager

Working Hours: Monday to Friday, 9:00 am – 6:00 pm

Location: Metro Manila, Philippines

The Center Manager is responsible for managing the center facility and monitoring the day-to-day operations in the center. He/She is the in-charge in motivating the center team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship with our clients.

This role will report to the Client Service Manager and work closely together with the Sales team to maximize clients’ satisfaction.

Key Responsibilities

  • Manage and maintain day-to-day operations and smoothness of the centre
  • Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
  • Ensure centre facilities are maintained in optimal standard
  • Supervise, train and motivate the centre team in client service excellence
  • Manage and handle client’s complaints independently
  • Manage and handle centre’s payment collection
  • Coordinate with various departments on project management
  • Liaise with building management and vendors individually
  • Escalation of issues in process, system, people etc
  • Able to drive centre team’s performance to achieve company’s objectives and targets

Requirements

  • Minimum 5 years of experience in the serviced office or hospitality industry
  • At least 2 years of experience in supervising a team
  • Customer-oriented attitude with strong interpersonal skills
  • Excellent communication in written and spoken English
  • Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
  • A strong decision maker in handling clients’ inquiries and complaints in a prompt and precise manner
  • A leader with positive thinking in motivating and maintaining good team morale
  • Ability to multi-tasking and prioritizing tasks with sense of urgency, detail-oriented and willing to learn
  • Candidate with potential and less experience can be considered as Assistant Centre Manager

If you are ready to grow your career in a dynamic and people‑focused environment, please submit your resume with your current and expected gross salary.

All applications will be treated in strict confidence and used for recruitment purposes only.

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