Assistant Centre Manager

Join us as an Assistant Center Manager (ACM) and take charge of daily center operations while leading a team to deliver exceptional client experiences. You will oversee facility standards, support smooth center workflows, and build strong professional relationships with clients.

Key Responsibilities

• Manage and maintain day-to-day operations and smoothness of the center
• Ensure the presentation of the center and teams are in accordance with Compass Offices standards & policies
• Ensure center facilities are maintained in optimal standard
• Supervise, train and motivate the center team in client service excellence
• Manage and handle client’s complaints independently
• Manage and handle center’s payment collection
• Coordinate with various departments on project management
• Liaise with building management and vendors individually
• Escalation of issues in process, system, people etc
• Able to drive center team’s performance to achieve company’s objectives and targets

Requirements

• Minimum 4 years of experience in serviced office or hospitality industry
• At least 1 years of experience in supervising a team
• Customer-oriented attitude with strong interpersonal skills
• Excellent communication in written and spoken English
• Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
• A strong decision maker in handling clients’ inquiries and complaints in a prompt and precise manner
• A leader with positive thinking in motivating and maintaining good team morale
• Ability to multi-tasking and prioritizing tasks with sense of urgency, detail-oriented and willing to learn