CLIENT STORY – Splashtop Japan | Compass Offices Yaesu
Splashtop Japan provides remote work and remote support solutions, with headquarters in Silicon Valley. Japan Representative Mr. Mizuno has led the Japan entity since its founding in 2012 — and was the very first client to move into Compass Offices Yaesu. We sat down with Mr. Mizuno to interview him about his experience with us.
The Challenge
- Operating across multiple scattered locations in Kichijoji, with staff rarely in the same place
- Day-to-day office management — restocking supplies, coordinating trash disposal — falling entirely on the team
- U.S. headquarters calling for consolidation into a single, professional base to support growth and talent acquisition
Why Compass Offices Yaesu
- Dignity and branding — an environment that earns trust from visiting clients and dealer partners the moment they arrive
- Accessibility — direct underground connection to Tokyo Station (Exit 25), Shinkansen access for 40+ dealer partners nationwide
- Flexibility — expanded to a space twice the size just one month after moving in, without the friction of a conventional lease
— What made you start looking for a new office?
We had our own space in Kichijoji, but commercial vacancies there are almost nonexistent — many businesses resort to using apartments as offices. We found ourselves spread across multiple rooms, with the team rarely in the same place. Everything from restocking drinks and coffee beans to coordinating trash disposal fell on us, and as the team grew, it became a real burden. Then our U.S. headquarters said: consolidate, and find somewhere worthy of the company you’re building.
— How did you evaluate your options?
I rated every candidate on three things: motivation — will this space make our team proud to come to work? Convenience — is it easy to reach, for staff and for our nationwide partners? And branding — when a client walks in, what does this office say about us?
— Why Yaesu specifically?
Dignity. The area just has it. We have about 40 dealer partners across Japan, and the Shinkansen access from Tokyo Station means they can reach us from anywhere in the country. The direct underground connection from Exit 25 means nobody arrives wet from the rain — it sounds like a small thing, but when it’s every day, it really matters.
— What set Compass Offices apart from the other spaces you visited?
The moment you step off the elevator, you feel it. The smiling reception staff, the classical music playing in the lobby, the lighting, the curtains — nothing is flashy, but every detail has been chosen with care. I kept coming back to one word: dignity. I was strongly advised to consider another major flexible office provider and visited several times. Honestly, it was louder than a busy café and you couldn’t get a seat. This place is completely different — calm, professional, and somewhere you actually want to bring a client. The freshly ground coffee from Saruta Hiko Coffee has become a daily highlight for the team too.
— You expanded just one month after moving in. How did that happen?
With backing from leadership, we decided to expand just one month after moving in. In a conventional rental office, that kind of change takes months. Here it just happened. We now have 20–25 workstations, a verification area, a private meeting space, and two dedicated phone booths — no competing for availability.
— Any advice for companies currently evaluating flexible offices?
Don’t think of it like choosing a home for the next ten years. One year, two years — change as your business grows. Evaluate on motivation, convenience, and branding. Compass Offices Yaesu scores high on all three, and that combination is genuinely rare to find.
Thinking about making the move? We’d love to show you around. Get in touch today.
