Operations Manager- Tokyo

Operations Manager- Tokyo

27 July 2018

Tokyo

Operations

The Operations Manager (OM) is responsible for client retention and the increase of the customer service income across the centers in the designated area/centres. The OM is accountable for ensuring the Centre Managers are delivering an effective and efficient Business Centre operating in line with guidelines of the Compass Offices service standards, standard operating policies and processes. Furthermore, the OM is in charge of management, guidance, motivation and training of the centre teams.

  • Supervise and conduct training programs for Client Services Team
  • Monitor daily operations of all centres and ensure service standards are met.
  • Ensure client satisfaction by ensuring the highest level of customer service is provided by the centre team
  • Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies.
  • Conduct probation/Annual reviews and developing plan for operational staff
  • Ensure that the service revenue targets as set out in the budget are achieved or where possible exceeded.
  • Prepare and submit an annual service income budget for the ensuring operating year
  • Review and upgrade training material as required and instructed by the company.

  • Experience in other Serviced Office provider or hospitality industry
  • Customer service, sales and administration skills and experience
  • Exceptional time management skills
  • Experienced in budget management, cost control and reporting
  • Experienced in working according to set procedures
  • Strong working knowledge of Microsoft Windows as well as IT / Telecoms
  • Language: local language near native, English business fluent

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