Center Manager - Tokyo

Center Manager - Tokyo

13 July 2018



The Center Manager is responsible to lead the Client Service team on day-to-day operations within the center. The Manager will ensure smooth operations, able to motivate and groom the team and build up strong professional relationship with our clients.

This role will report to the Operations Manager and work closely together with the Sales team to maximize clients’ satisfaction. We are looking for a professional with passion in customer service and grow with us.

  • Work closely with various departments to maintain high standard of service and operations
  • Maintain and control of the reservation management system
  • Conduct training and create necessary training materials to the team
  • Provide solutions and handle clients’ enquiries and complaints
  • Liaise with Sales team and vendors to perform sales tour to showcase our center
  • In charge of the billing and invoicing duties and handle any disputes or discrepancies when needed
  • Ensure all credit policies are in line with company standard
  • Liaise with building management to maintain the standard of the center
  • Participate in various projects to maximize profitability and efficiency
  • Able to drive the team’s performance to achieve company’s objectives and targets

  • Minimum of 5 years’ experience in serviced office or hospitality industry
  • At least 2 years of experience in supervising or managing a team  
  • Excellent communication, interpersonal and organizational skills in Japanese and English  
  • Customer oriented with excellent interpersonal and communications skills
  • Proficiency in Microsoft appliances ,e.g. Microsoft Word, Excel, PowerPoint
  • Ability to independently make fast and precise decisions with clients’ enquiries and complaints
  • Excellent team player, being able to motivate and maintain high morale within the team
  • Good analytical skills, results oriented and detail minded
  • Candidate with less experience and potential may consider as Assistant Centre Manager

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